Return Policy

Because AEDs are classified as medical devices, PulseAED is unable to accept returns once a unit has shipped, except in cases where the product arrives damaged or is otherwise defective upon delivery.

If your AED arrives damaged:

1. Contact us within 7 days of receiving your shipment.

2. Provide photos of the damaged packaging or device to help us process the claim.

3. We will work with our distribution partner to arrange a replacement unit at no cost to you.

Please note:

• Returned units cannot be restocked or resold due to strict medical device regulations.

• Opened pads, batteries, or accessories are not eligible for return unless damaged upon arrival.

• All sales are considered final once shipped, except for damaged or defective items.

For assistance with a damaged shipment or replacement request, contact our support team at:
1-855-GET-AED1
support@pulse-aed.com